Q1. Are you a trading company or a manufacturer?
NOVA Answer :
We are a professional elevator manufacturer based in China, integrating R&D, production, and technical solutions.
Our factory covers all core systems - traction machine, control cabinet, door system, cabin, and safety components, ensuring stable quality and on-time delivery.
We also offer OEM/ODM services for overseas partners.
Q2. What types of elevators and solutions do you offer?
NOVA Answer :
We supply a full range of elevator products and complete solutions:
(1)Passenger elevators (residential, commercial, villa)
(2)Freight & goods lifts
(3)Hospital & bed elevators
(4)Observation (panoramic) elevator
(5)Dumbwaiters / food lifts
(6)Car elevator
(7)Hydraulic elevator
We also provide modernization and replacement solutions for old elevators - improving performance, safety, and energy efficiency without changing the existing shaft.
Q3. How do you ensure quality and safety?
NOVA Answer :
All elevators are produced in compliance with EN81, ISO9001, and CE standards.
Each unit is tested before shipment, and key components come from international brands to ensure reliability and long service life.
Q4. Do you provide customized design or OEM service?
NOVA Answer :
Yes. Our engineering team can design custom elevator solutions according to your shaft size, capacity, and architectural style.
We provide technical drawings, 3D layout design, and installation support.
OEM cooperation is also available - we can produce under your brand name and support your local marketing.
Q5. How is the shipment and installation arranged?
NOVA Answer :
Elevators are shipped in complete export wooden cases, with detailed installation manuals and wiring diagrams.
We offer remote installation guidance and online technical support for overseas clients.
For long-term partners or large projects, we can provide engineer training or on-site service if required.
Normal lead time is 25-35 days depending on order quantity and customization.
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